PROBLEM CLAUSE

Welcome to the RED STEEL LLC Frequently Asked Questions page! We hope to help you better understand our products, services, and purchasing process by providing clear answers. If you cannot find the information you need on this page, please feel free to contact us.

1. How do I place an order?
   You can place an order by visiting our website redsteel.cc, browsing our products, and adding your selected items to your shopping cart. After selecting your items, please proceed to the checkout page and follow the instructions to enter your information and complete the payment.
2. Order Confirmation and Payment
   After you complete your order, a confirmation email will be sent to the email address you provided. This email will contain your order details and receipt information. All orders will be processed only after payment is confirmed.
3. What are the shipping costs and estimated delivery time?
   Shipping costs vary depending on your delivery address and chosen shipping method. You will see the applicable shipping costs during checkout. The estimated delivery time is usually within 5-10 business days after order confirmation, but this may vary depending on actual shipping conditions.
4. How do I handle damaged or incorrect items?
   If you receive damaged goods during shipping or the goods received do not match your order, please contact us as soon as possible after receiving the goods, providing relevant photos and your order number. We will do our best to resolve this issue and provide you with return and exchange services.
5. Can I return items?
   We allow returns within 14 days of receiving the product, provided the item is unused and in its original packaging. Please contact our customer service before returning any items to obtain return authorization and relevant procedures.
6. What payment methods do you accept?
   We support various payment methods, including major credit cards (such as Visa, MasterCard, American Express) and online payment services (such as PayPal). All payment information is processed through a secure payment gateway to ensure the security of your information.
7. What is your privacy policy?
   We take your privacy very seriously. Please review our privacy policy to understand how we collect, use, and protect your personal information. We promise never to sell your information to any third party.
8. What are the care guidelines for art pieces?
   To maintain your art pieces in the best condition, we recommend avoiding direct sunlight, high temperatures, and humid environments. Gently wipe with a clean, soft cloth to remove dust and dirt, and avoid using chemical cleaning agents.

Thank you for your interest in and support of RED STEEL LLC. We look forward to providing you with a unique cyberpunk art experience!